. Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen. Select Sign In to sign back in and play your TV show or movie again.
Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your TV show or movie again. Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of, or and try Netflix again. Our web player works best on:. Google Chrome on Windows XP Service Pack 2 or later.
Microsoft Silverlight is a browser plugin used to play video content on Safari and some previous versions. You can use Chrome to watch Prime Video on Linux/UNIX systems. To manually reset your DRM Settings on a PC or Mac computer.
Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. It's possible that the Silverlight browser add-on, which is used to play Netflix content, has been disabled. Follow the steps below to make sure the add-on is enabled in your preferred web browser. Internet Explorer:. Press the Alt key on the keyboard.
Select the Tools menu at the top of the browser window. Select Manage Add-ons. From Add-on Types, select Toolbars and Extensions. Select All Add-ons from the drop-down menu. Select Microsoft Silverlight. If disabled, click the Enable button in the lower right corner of the window.
Quit and relaunch Internet Explorer and try Netflix again. Google Chrome:. In the address bar, type chrome://plugins to access the Chrome Plugins menu. Under Silverlight, select Enable. Quit and relaunch Chrome and try Netflix again. Mozilla Firefox:.
Select the Menu icon in the upper right corner of the browser. Select Add-ons. Select Plugins from the panel on the left.
Locate the Silverlight Plug-in and select Always Activate from the drop-down menu. Quit and relaunch Firefox and try Netflix again. You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted. To uninstall the Silverlight plug-in: Windows 8. Quit all open browsers - including this window! You may want to print the following steps. Swipe from the right edge of the screen, then tap Settings.
(If you're using a mouse, point to the lower right corner of the screen, then click Settings.). Select Control Panel.
Underneath Programs, select Uninstall a program. Locate and select Microsoft Silverlight. Select Uninstall. Windows 7/Vista. Quit all open browsers - including this window! You may want to print the following steps. Click on the Start Button.
Select Control Panel. Set the View by selector in the upper right to Category. Under Programs, select Uninstall a program. Locate and select Microsoft Silverlight. Select Uninstall. Windows XP. Quit all open browsers - including this window!
You may want to print the following steps. Click on the Start Button. Select Control Panel.
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Select Add or Remove Programs. Locate and select Microsoft Silverlight.
Click Remove. To install the latest version of the Silverlight plug-in:. Navigate to and play any title. Follow the prompts to download. See our to make sure Silverlight is compatible with your computer.
Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to to clear the Netflix cookie.
This will sign you out of Netflix.com and redirect you to the Netflix home screen. Select Sign In to sign back in and play your TV show or movie again. Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your TV show or movie again. Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of, or and try Netflix again. Our web player works best on:.
Google Chrome on Mac OS X 10.9 or later (Snow Leopard). Mozilla Firefox on Mac OS X 10.7 or later. Opera on Mac OS X 10.9 or later. Safari on Mac OS X 10.10 or later.
You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted. To uninstall the Silverlight plug-in:. Quit all open browsers - including this window! You may want to print the following steps.
Click the Finder icon from the Dock at the bottom of the screen. In the menu bar at the top of the screen, select Go, then select Computer.
Click the Macintosh HD icon. Select Library. Select Internet Plug-Ins. Drag Silverlight.plugin to the Trash.
Click the Trash icon and select Empty. Once you have emptied your Trash, Microsoft Silverlight uninstallation is complete. To install the latest version of the Silverlight plug-in:. Sign in to and press play on any title. Follow the prompts to download. See our to make sure Silverlight is compatible with your computer. Some members may encounter the message Silverlight.dmg cannot be opened because it is from an unidentified developer when attempting to install Silverlight.
This is fairly common for applications that are not downloaded from the Mac App store. If you encounter this message, continue with the following steps to complete your Silverlight installation.
Right-click or hold the Control key on your keyboard and click on Silverlight.pkg. Select Open on the pop-up menu. Select Open on the prompt that says 'Silverlight.pkg' is not from the Mac App Store. Are you sure you want to open it? Opening 'Silverlight.pkg' will always allow it to run on this Mac. Follow the prompts to complete installation. Once installation is complete, try Netflix again.
It's possible that the Silverlight browser add-on, which is used to play Netflix content, has been disabled. Follow the steps below to make sure the add-on is enabled in your preferred web browser. Safari:. With Safari open, select Safari from the upper left corner. Select Preferences.
Select Security. Check Allow Plug-ins. Try Netflix again. If Allow Plug-ins is already checked:. Select Plug-in Settings.
Check the box next to Silverlight. Try Netflix again. Firefox:. Select Tools from the menu bar at the top of the screen.
Select Add-ons. Select Plugins. Locate the Silverlight Plug-in and select Always Activate from the drop-down menu on the right. Try Netflix again. Google Chrome:. In the address bar, type chrome://plugins to access the Chrome Plugins menu.
Under Silverlight, select Enable. Try Netflix again.
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